...
DOI:
https://doi.org/10.14295/transportes.v23i3.952Keywords:
Airports, AHP, Airport Infrastructure.Abstract
This paper aims to present a ranking method to assess the airports of the FIFA World Cup host cities, according to the priority in passenger opinion. The purpose is to contribute with the airport authorities, in order to identify the improvement opportunities as the operational bottlenecks. Two passenger surveys were used: a survey developed by the Ministry of Civil Aviation in Brazil in 2013, which was applied at 12 international airports and a survey developed at a major international airport in Brazil, which was applied to obtain the weights of relevance of facilities. The Analytic Hierarchy Process (AHP) was applied to consolidate the results of these two surveys, providing a global quality index for each surveyed airport. The results indicates that Curitiba Airport has the best infrastructure among the others analyzed airports and that Manaus Airport is that one who needs more adjustments. The results indicate that Curitiba Airport has the best infrastructure among all analyzed airports and that Manaus Airport is that one who needs more adjustments.Downloads
References
Bandeira, M. C. G. da S. P. (2008) Análise do nível de serviço em terminais de passageiros aeroportuários. Dissertação. (Mestrado). São José dos Campos: Instituto Tecnológico de Aeronáutica. Disponível em: <http://www.bdita.bibl.ita.br/tesesdigitais/000552510.pdf>
Bezerra, G. C. L. e C. F. Gomes (2015) The effects of service quality dimensions and passenger characteristics on passenger’s overall satisfaction with an airport. Journal of Air Transport Management, v. 44-45, p. 77-81. Doi: 10.1016/j.jairtraman.2015.03.001.
Borille, G. M. R. e A. R. Correia (2013) A method for evaluating the level of service arrival components at airports. Journal of Air Transport Management, v. 27, p. 5-10. Doi: 10.1016/j.jairtraman.2012.10.008.
Chen, J. K. C.; A. Batchuluun.; J. Batnasan (2015) Services innovation impact to customer satisfaction and customer value enhancement in airport. Technology in Society, in press.
Doi: 10.1016/j.techsoc.2015.05.010.
Correia, A. R.; S. C. Wirasinghe e A. G. de Barros (2008) A global index for level of service evaluation at airport passenger terminals. Transportation Research Part E, v. 44, n. 4, p. 607-620. DOI: 10.1016/j.tre.2007.05.009.
Fernandes, E. e R. R. Pacheco (2007) Airport management: a strategic approach. Transportation, v. 34, p. 129-142.
Doi: 10.1007/s11116-006-9102-8.
Lupo, T. (2015) Fuzzy ServPerf model combined with ELECTRE III to comparatively evaluate service quality of international airports in Sicily. Journal of Air Transport Management, v. 42, p. 249-259.
Doi: 10.1016/j.jairtraman.2014.11.006.
Merket, R. e A. G. Assaf (2015) Using DEA models to jointly estimate service quality perception and profitability – Evidence from international airports. Transportation Research Part A, v. 75, p. 42-50. Doi: 10.1016/j.tra.2015.03.008.
Saaty, T. L. (1990) How to make a decision: the analytic hierarchy process. European Journal of Operational Research, v. 48, p. 9-26. Doi: 10.1016/0377-2217(90)90057-I.
Saaty, T. L. (2008) Decision making with the analytic hierarchy process. Internacional Journal Services Sciences, v. 1, n. 1, p. 83-98. Doi: 10.1504/IJSSCI.2008.017590.
SAC (2013) Relatório Geral dos Indicadores de Desempenho Operacional em Aeroportos (Abril - Junho). Secretaria de Aviação Civil da Presidência da República.
Yoo, K. E. e Y. C. Choi (2006) Analytic hierarchy process approach for identifying relative importance of factors to improve passenger security checks at airports. Journal of Air Transport Management , v. 12, n. 3, p. 135-142. Doi: 10.1016/j.jairtraman.2005.11.006.
Downloads
Published
How to Cite
Issue
Section
License
Authors who submit papers for publication by TRANSPORTES agree to the following terms:
- The authors retain the copyright and grant Transportes the right of first publication of the manuscript, without any financial charge, and waive any other remuneration for its publication by ANPET.
- Upon publication by Transportes, the manuscript is automatically licensed under the Creative Commons License CC BY 4.0 license. This license permits the work to be shared with proper attribution to the authors and its original publication in this journal.
- Authors are authorized to enter into additional separate contracts for the non-exclusive distribution of the version of the manuscript published in this journal (e.g., publishing in an institutional repository or as a book chapter), with recognition of the initial publication in this journal, provided that such a contract does not imply an endorsement of the content of the manuscript or the new medium by ANPET.
- Authors are permitted and encouraged to publish and distribute their work online (e.g., in institutional repositories or on their personal websites) after the editorial process is complete. As Transportes provides open access to all published issues, authors are encouraged to use links to the DOI of their article in these cases.
- Authors guarantee that they have obtained the necessary authorization from their employers for the transfer of rights under this agreement, if these employers hold any copyright over the manuscript. Additionally, authors assume all responsibility for any copyright infringements by these employers, releasing ANPET and Transportes from any responsibility in this regard.
- Authors assume full responsibility for the content of the manuscript, including the necessary and appropriate authorizations for the disclosure of collected data and obtained results, releasing ANPET and Transportes from any responsibility in this regard.