Methodology for assessing the service level offered in the check-in area of Brazilian regional airports
DOI:
https://doi.org/10.14295/transportes.v28i5.2083Keywords:
Airport Terminal. Level of Service. Check-in.Abstract
This paper proposes a methodology to evaluate the level of service offered in the check-in area of Brazilian regional airports, using as a case study a passenger terminal project proposed by the National Civil Aviation Secretariat. For this study operational aspects, terminal infrastructure and user profile were considered. The Taguchi Experiment Orthogonal Array Method was used to reduce the number of scenarios evaluated with Queueing Theory. An easy to apply analytical approach to passenger terminal check-in yield results that can assist decision makers in their efforts to reduce investments in the airport construction phase and optimize system operation.
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